Shipping policy

Thank you for shopping with FurRevive. We work to process and ship orders quickly so you and your pup can start your FurRevive routine as soon as possible.

Order Processing

Orders are typically processed and shipped within 1 business day.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During unusually high-volume periods, severe weather, carrier disruptions, or other circumstances outside our control, processing may take slightly longer. If we expect a significant delay with your order, we will make reasonable efforts to contact you.

Free U.S. Standard Shipping

FurRevive offers FREE standard shipping within the United States.

Standard delivery generally takes approximately 3–5 business days after shipment, depending on the destination and shipping carrier.

Delivery timeframes are estimates and are not guaranteed once a package has been transferred to the shipping carrier.

Order Tracking

When your order ships, you will receive a shipping confirmation with tracking information when available.

Please allow time for the carrier's tracking system to update after your shipping confirmation is sent.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before submitting your purchase.

If you notice an error after placing your order, contact us immediately at support@furreviveco.com or 833-387-2273.

Because orders may be processed quickly, we cannot guarantee that an address can be changed after an order has entered fulfillment.

Packages Returned to FurRevive

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or another delivery issue, please contact us so we can review the order and determine the appropriate next step.

Additional shipping charges may apply if a package must be resent because an incorrect address was provided at checkout.

Delayed Packages

Occasionally, carriers experience delays due to weather, high shipping volume, transportation disruptions, or other circumstances outside FurRevive's control.

If your tracking information has not updated or your package appears significantly delayed, contact us at support@furreviveco.com and we will help you review the shipment.

Lost or Missing Packages

If tracking shows that your package has not been delivered and appears to be lost in transit, please contact us so we can help investigate the shipment with the carrier.

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Check around the delivery location, including porches, side doors, mailrooms, and other secure areas.
  2. Check with other members of your household or building.
  3. Allow up to 24 hours, as carriers occasionally mark packages delivered shortly before the package actually arrives.
  4. Contact the shipping carrier if the package still cannot be located.

You may also contact FurRevive at support@furreviveco.com, and we will do our best to assist.

Damaged or Leaking Packages

If your FurRevive order arrives damaged, leaking, or otherwise compromised, please contact us as soon as possible.

Include your:

  • Order number
  • Description of the issue
  • Photos of the damaged product and shipping packaging, when possible

We will review the issue and work with you toward an appropriate replacement or refund.

Complimentary Gifts

Your FurRevive order may include complimentary promotional items such as a Quick-Dry Pet Towel or Surprise Dog Gift.

Complimentary items may vary based on availability and do not affect the shipping cost of your order.

U.S. Shipping Only

At this time, FurRevive ships to U.S. addresses only.

International shipping is not currently available.

Contact Us

For questions about shipping or your order:

FurRevive
Email: support@furreviveco.com
Phone: 833-387-2273.
Website: furreviveco.com